All Systems Operational

Joining us Operational
Logging in Operational
Seeing balances and activity Operational
Paying money in Operational
Sending money out Operational
Making regular payments Operational
Moving money between accounts Operational
Using your card Operational
Rewards Operational
Contacting us Operational
Our website Operational
Using Third Party Providers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned work: Sunday 1am to 7am Oct 26, 2025 01:00-07:00 GMT

We'll be working on our payment systems from 1am to 7am on Sunday 26 October.

You won't be able to make payments out of your account during this time. Any payments into your account will also be held in a queue until the work finishes. Your card will work as normal.

If you have any scheduled payments set up during this time, they will be made once the work is finished. You don't have to do anything – we'll take care of it.
Posted on Oct 24, 2025 - 08:43 BST
Oct 25, 2025

No incidents reported today.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025
Trouble reinstalling the app
Resolved - This incident has been resolved.
Oct 15, 14:28 BST
Identified - We have a problem with one of our systems at the moment.

This means that some customers who are reinstalling the Chase app or are changing devices are struggling to upload their ID documents. We're working on a fix, but if this happens to you, please make sure you're on the latest version of the app and try again when your internet connection is stronger. If you need to make a payment or move money while you're logging back in, please call us on 0800 376 3333 (or +44 203 493 0829 if you're abroad).

We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
Oct 13, 15:58 BST
Oct 14, 2025

No incidents reported.

Oct 13, 2025
Oct 12, 2025
Planned work: Sunday 4am to 5am
Completed - The scheduled maintenance has been completed.
Oct 12, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 04:00 BST
Scheduled - We'll be working on our payment systems from 4am to 5am on Sunday 12 October.

Any payments into or out of your account may be delayed. Your card will work as normal.

If you have any scheduled payments set up during this time, they will be made before or after the work is finished. You don't have to do anything – we'll take care of it.
Oct 10, 08:45 BST
Oct 11, 2025

No incidents reported.

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