All Systems Operational

Joining us Operational
Logging in Operational
Seeing balances and activity Operational
Paying money in Operational
Sending money out Operational
Making regular payments Operational
Moving money between accounts Operational
Using your card Operational
Rewards Operational
Contacting us Operational
Our website Operational
Using Third Party Providers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned work: Sunday 2am to 6:15am Mar 30, 2025 02:00-06:15 BST

We'll be working on our payment systems from 2am to 6:15am on Sunday 30 March.

You won't be able to make payments out of your account during this time. Any payments into your account will also be held in a queue until the work finishes. Your card will work as normal.

If you have any scheduled payments set up during this time, they will be made once the work is finished. You don't have to do anything – we'll take care of it.
Posted on Mar 28, 2025 - 08:54 GMT
Mar 28, 2025

No incidents reported today.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025
Talking to us today
Resolved - This incident has been resolved.
Mar 18, 18:44 GMT
Identified - We have a problem with one of our systems at the moment.

It means you can't call us through the app or on our usual number. We can still message with you, so please get in touch with us that way if you need to.

If you urgently need to speak to us or don't have your app to hand, please call us on +44 203 493 0829 instead. We won't charge you for calling, but you may be charged by your phone provider or if you're abroad.

We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
Mar 18, 11:30 GMT
Investigating - We have a problem with one of our systems at the moment.
It means that we can't speak to you on the phone at the moment. We can still message with you, so please get in touch with us that way if you need to.
We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
Mar 18, 08:40 GMT
Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

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