All Systems Operational

Joining us Operational
Logging in Operational
Seeing balances and activity Operational
Paying money in Operational
Sending money out Operational
Making regular payments Operational
Moving money between accounts Operational
Using your card Operational
Rewards Operational
Contacting us Operational
Our website Operational
Using Third Party Providers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 6, 2026

No incidents reported today.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Issues opening saver accounts
Resolved - This incident has been resolved.
Jul 31, 11:54 BST
Investigating - We have a problem with one of our systems at the moment.

It means you can’t open a new saver account right now.

Everything else works as normal.



We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
Jul 31, 09:32 BST

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

Planned work: Monday 3am to 5am
Completed - The scheduled maintenance has been completed.
Jul 27, 03:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 03:00 BST
Scheduled - We'll be working on our payment systems from 3am to 5am on Monday 27 July.

Any payments into or out of your account may be delayed. Your card will work as normal.

If you have any scheduled payments set up during this time, they will be made before or after the work is finished. You don't have to do anything – we'll take care of it.
Jul 24, 08:47 BST

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Trouble with online card payments
Resolved - This incident has been resolved.
Jul 24, 22:18 BST
Investigating - We have a problem with some of our systems at the moment.

It means that some online card payments that need security checks aren't working right now.

You can still use your card in shops, and with Apple Pay and Google Pay. You can also withdraw cash and transfer money. Your Direct Debits and standing orders aren't affected.

If you've got an important payment impacted by this, we'll make things right for you once we've sorted the issue.

We're sorry for any problems this causes you.

We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
Jul 24, 18:33 BST
Planned work: Friday 3am to 5am
Completed - The scheduled maintenance has been completed.
Jul 24, 03:38 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 03:00 BST
Scheduled - We'll be working on our payment systems from 3am to 5am on Friday 24 July.

Any payments into or out of your account may be delayed. Your card will work as normal.

If you have any scheduled payments set up during this time, they will be made before or after the work is finished. You don't have to do anything – we'll take care of it.
Jul 22, 09:22 BST

Jul 23, 2026

Talking to us today
Resolved - This incident has been resolved.
Jul 23, 10:21 BST
Investigating - We have a problem with some of our systems at the moment.

It means that when you contact us at the moment, we won't be able to help you with specific questions about your account. We will be able to help you with general questions about Chase. Some of our team are also not able to respond to messages, so you might wait longer for a response.

We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
Jul 23, 07:41 BST
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