Planned work: Saturday 1:45am to 5am
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 21, 2025 - 02:27 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 21, 2025 - 02:13 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 21, 2025 - 02:09 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 21, 2025 - 02:07 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 2025 - 01:45 BST
Scheduled - We'll be working on our payment systems from 1:45am to 5am on Saturday 21 June.

You won't be able to make payments out of your account during this time. Any payments into your account will also be held in a queue until the work finishes. Your card will work as normal.

If you have any scheduled payments set up during this time, they will be made once the work is finished. You don't have to do anything – we'll take care of it.
Jun 21, 2025 01:45-05:00 BST
Joining us Operational
Logging in Operational
Seeing balances and activity Operational
Paying money in Under Maintenance
Sending money out Under Maintenance
Making regular payments Operational
Moving money between accounts Operational
Using your card Operational
Rewards Operational
Contacting us Operational
Our website Operational
Using Third Party Providers Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 21, 2025

Unresolved incident: Planned work: Saturday 1:45am to 5am.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
Planned work: 4am to 5am Wednesday 18 June
Completed - The scheduled maintenance has been completed.
Jun 18, 05:53 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 04:00 BST
Scheduled - We'll be working on our systems from 4am to 5am on Wednesday 18 June.

Your balance will not update in the app and you won't see transactions in 'All Activity' until the work is finished. You won't get notifications about transactions either.

Payments in and out of your account will be held in a queue until the work finishes.

Your card will work as normal.
Jun 16, 15:54 BST
Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
All payments are being held in a queue
Resolved - This incident has been resolved.
Jun 12, 20:23 BST
Investigating - We have a problem with some of our systems at the moment.

It means you can't make or receive payments right now. Any money you've already paid out or paid in is being held in a queue. Please don't retry payments.

You can still move money between your accounts. Your card works as normal.

We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
Jun 12, 17:51 BST
Talking to us today
Resolved - This incident has been resolved.
Jun 12, 03:10 BST
Investigating - We have a problem with some of our systems at the moment.

It means that when you contact us at the moment, we won't be able to help you with specific questions about your account. We will be able to help you with general questions about Chase. Some of our team are also not able to respond to messages, so you might wait longer for a response.

We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
Jun 12, 00:50 BST
Talking to us today
Resolved - This incident has been resolved.
Jun 12, 00:40 BST
Update - We have a problem with some of our systems at the moment.

It means that when you contact us at the moment, we won't be able to help you with specific questions about your account. We will be able to help you with general questions about Chase. Some of our team are also not able to respond to messages, so you might wait longer for a response.

We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
Jun 12, 00:02 BST
Investigating - We have a problem with some of our systems at the moment.

It means that when you contact us at the moment, we won't be able to help you with specific questions about your account. We will be able to help you with general questions about Chase. Some of our team are also not able to respond to messages, so you might wait longer for a response.

We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
Jun 12, 00:01 BST
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

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