All Systems Operational
Joining us Operational
Logging in Operational
Seeing balances and activity Operational
Paying money in Operational
Sending money out Operational
Making regular payments Operational
Moving money between accounts Operational
Using your card Operational
Rewards Operational
Contacting us Operational
Our website Operational
Using Third Party Providers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 9, 2022

No incidents reported today.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022
Resolved - This incident has been resolved.
Aug 2, 18:44 BST
Investigating - We have a problem with some of our systems at the moment. Some parts of our service aren't working at the moment.

We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

Aug 2, 17:41 BST
Resolved - This incident has been resolved.
Aug 2, 15:46 BST
Update - We are continuing to investigate this issue.
Aug 2, 15:45 BST
Update - We are continuing to investigate this issue.
Aug 1, 23:02 BST
Investigating - We have a problem with some of our systems at the moment.

It means that some customers are having trouble opening some of their documents. Not all customers are affected.

We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

Aug 1, 22:27 BST
Aug 1, 2022
Resolved - This incident has been resolved.
Aug 1, 07:10 BST
Investigating - We have a problem with some of our systems at the moment.

It means that money is taking longer to get to other people. We're also seeing that some customers are seeing a delay in payments showing up in their transaction payments.

The payment will still be processed as normal. It's just taking a little bit longer.

We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

Aug 1, 06:24 BST
Jul 31, 2022
Resolved - This incident has been resolved.
Jul 31, 00:06 BST
Update - We are continuing to investigate this issue.
Jul 30, 21:55 BST
Investigating - We're sorry, but a technical issue means payments are taking longer to process right now. They're being held but will be made. Your card works as normal. We're working on it and we'll let you know as soon as we've fixed the problem.
Jul 30, 21:55 BST
Jul 30, 2022
Resolved - This incident has been resolved.
Jul 30, 00:02 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 29, 09:34 BST
Investigating - We had a problem with some of our systems this morning.

It meant that standing orders and scheduled payments were not made at their usual time. They have now been made and there should be no impact to you.

Jul 29, 09:33 BST
Jul 29, 2022
Resolved - This incident has been resolved.
Jul 29, 21:23 BST
Identified - We're aware that some customers are experiencing issues using our app on an Android device on the EE network.

Some parts of the app aren't loading properly for these customers. If this happens to you, please try using WiFi.

If you can't use WiFi or you're still having trouble, please get in touch.

Your card should still work as normal.

Jul 27, 11:56 BST
Jul 28, 2022

No incidents reported.

Jul 27, 2022
Resolved - This incident has been resolved.
Jul 27, 09:53 BST
Identified - Just so you know, we're aware that some customers are experiencing issues with their mobile data network – meaning their apps aren't working as they should.

If this happens to you when you use the Chase app, please try switching to WiFi.

If you can't access WiFi, please get in touch.

Jul 26, 19:05 BST
Jul 26, 2022