All Systems Operational

Joining us Operational
Logging in Operational
Seeing balances and activity Operational
Paying money in Operational
Sending money out Operational
Making regular payments Operational
Moving money between accounts Operational
Using your card Operational
Rewards Operational
Contacting us Operational
Our website Operational
Using Third Party Providers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned work: Tuesday Sep 22, 2026 15:00 - Sep 23, 2026 04:00 BST

Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 2026 - 13:55 BST
Scheduled - We'll be working on some of our systems from 3pm to 4pm on Tuesday 22 September and from 3am to 4am on Wednesday 23 September.

Payments into and out of your account may be delayed. The app may take a little bit longer to load or complete journeys. If this happens please wait a minute and try again. Your card will work as normal in-store.
Sep 21, 2026 - 13:45 BST

Sep 22, 2026

No incidents reported today.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

Planned work this weekend
Completed - The scheduled maintenance has been completed.
Sep 20, 02:40 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 02:00 BST
Scheduled - We'll be working on our payment systems from 2am to 2:45am on Saturday 19 September and Sunday 20 September.

Any payments into or out of your account may be delayed. Your card will work as normal.

If you have any scheduled payments set up during this time, they will be made before or after the work is finished. You don't have to do anything – we'll take care of it.
Sep 18, 08:44 BST

Sep 19, 2026

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

We're sorry
Resolved - This incident has been resolved.
Sep 16, 17:25 BST
Update - We're still investigating this issue with our Support team's systems at the moment. Our team still can't access any details about your account when you contact us. That means we can't answer specific questions about your account. Your data is not affected.
Sep 16, 11:48 BST
Update - We are continuing to investigate this issue.
Sep 16, 10:54 BST
Investigating - We can't help you with your account at the moment, only general questions.
Sep 16, 09:57 BST

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

Planned work: Sunday morning
Completed - The scheduled maintenance has been completed.
Sep 13, 03:22 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 01:00 BST
Scheduled - We'll be working on our some of our systems from 1am to 4.30am on Sunday 13 September.

You won't be able to make payments out of your account. Any payments into your account will also be held in a queue until the work finishes. Your card will work as normal.

If you have any scheduled payments set up during this time, they will be made once the work is finished. You don't have to do anything – we'll take care of it.
Sep 11, 08:46 BST

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

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