All Systems Operational

Joining us Operational
Logging in Operational
Seeing balances and activity Operational
Paying money in Operational
Sending money out Operational
Making regular payments Operational
Moving money between accounts Operational
Using your card Operational
Rewards Operational
Contacting us Operational
Our website Operational
Using Third Party Providers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned work: Saturday 12:45am to 4:30am Jul 19, 2025 00:45-04:30 BST

Update - We will be undergoing scheduled maintenance during this time.
Jul 17, 2025 - 08:59 BST
Scheduled - We'll be working on our payment systems from 12:45am to 4:30am on Saturday 19th July.

You won't be able to make payments out of your account during this time. Any payments into your account will also be held in a queue until the work finishes. Your card will work as normal.

If you have any scheduled payments set up during this time, they will be made once the work is finished. You don't have to do anything – we'll take care of it
Jul 17, 2025 - 08:57 BST
Jul 18, 2025

No incidents reported today.

Jul 17, 2025
Getting help today
Resolved - This incident has been resolved.
Jul 17, 09:19 BST
Investigating - We have a problem with some of our systems at the moment.

It means that it might take us longer to help you with some complex issues today. If this happens, we'll work on your case as soon as possible. We may have to ask you to call us back later.

We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
Jul 17, 08:59 BST
Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025
Planned work: Sunday 1:10am to 7:10am
Completed - The scheduled maintenance has been completed.
Jul 6, 07:30 BST
Verifying - Verification is currently underway for the maintenance items.
Jul 6, 07:29 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 01:10 BST
Scheduled - We'll be working on our payment systems from 1:10am to 7:10am on Sunday 6th July.

You won't be able to make payments out of your account during this time. Any payments into your account will also be held in a queue until the work finishes. Your card will work as normal.

If you have any scheduled payments set up during this time, they will be made once the work is finished. You don't have to do anything – we'll take care of it.
Jul 4, 10:50 BST
Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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