All Systems Operational
Joining us Operational
Logging in Operational
Seeing balances and activity Operational
Paying money in Operational
Sending money out Operational
Making regular payments Operational
Moving money between accounts Operational
Using your card Operational
Rewards Operational
Contacting us Operational
Our website Operational
Using Third Party Providers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 28, 2022

No incidents reported today.

May 27, 2022
Resolved - This incident has been resolved.
May 27, 23:02 BST
Update - We are continuing to investigate this issue.
May 27, 14:42 BST
Investigating - Usually when you pay with your card, the merchant asks us to authorise the amount. When this happens, the transaction shows up on your Activity list. The transaction shows as 'Pending' in the transaction details and we deduct the money from your balance in the app.

Sometimes, we'll get a second transaction come through. This second transaction is reversed within a few seconds so it disappears from your app. At the moment, that second transaction is taking longer to disappear, so the money looks like it has been taken from your account twice.

This second transaction should disappear from your app and your balance should be updated within 2 working days. If this doesn't happen, or this causes you problems, please contact us. We know this can be difficult and we're working to speed this back up.

May 27, 10:58 BST
May 26, 2022

No incidents reported.

May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022
Resolved - This incident has been resolved.
May 18, 19:29 BST
Identified - We have a problem with some of our systems at the moment.



It means that payments and transfers are taking longer than normal.

Payments in are taking longer to reach your account and moving money between accounts is taking longer than usual. Payments out are also taking longer to get to their destination.

Transferring your rewards is also taking longer than normal.

We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

May 18, 18:23 BST
Resolved - This incident has been resolved.
May 18, 18:01 BST
Update - We are continuing to monitor for any further issues.
May 18, 14:39 BST
Monitoring - We've been working on our systems and we can now start to let people join us.

We're letting through a number of people at a time, so we appreciate your patience if you're not able to onboard right now.

We're looking forward to having you with us.

May 18, 14:37 BST
Identified - Because of a technical issue, you can't open a Chase account right now.

If you've recently tried to join us, it might take a while to receive your one-time passcode and verification email from us.

If you already bank with Chase, your usual notifications and messages from us might take a while to come through.

We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

May 17, 23:00 BST
May 17, 2022
May 16, 2022
Resolved - The issues that have affected our systems over the last couple of hours are now fixed.

Our Support team will be in touch with you if you need help to put things right.


We thank you for your patience and support.

May 16, 18:18 BST
Investigating - We have a problem with some of our systems at the moment.

You might not be able to see your pending transactions just now, and your balances might not be correct as a result.

You also might not be able to manage your card in your app or re-set your PIN.

You also might not be able to access your Rewards, or see your Rewards balance.

We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

May 16, 17:30 BST
Resolved - This incident has been resolved.
May 16, 17:27 BST
Investigating - We have a problem with one of our systems at the moment.

It means that your Rewards balance won't show properly at the moment.

Your Rewards are still being earned in the background, we just can't show you how much you have right now.

We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

May 16, 09:46 BST
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.