Trouble with your card

Incident Report for Chase UK

Resolved

This incident has been resolved.
Posted Oct 08, 2026 - 02:44 BST

Update

We are continuing to investigate this issue.
Posted Oct 08, 2026 - 01:05 BST

Investigating

A problem with our systems means that you may have trouble seeing your card details in the app right now. This may affect online payments, as your card name, number, expiry date and security code won't be visible for now. You may also have trouble with some online card transactions. You can still use your card in-store.

We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
Posted Oct 08, 2026 - 01:05 BST
This incident affected: Using your card.