We are continuing to monitor for any further issues.
Posted Dec 09, 2023 - 16:50 GMT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 09, 2023 - 14:02 GMT
Update
We are continuing to work on a fix for this issue.
Posted Dec 09, 2023 - 13:58 GMT
Update
We are continuing to work on a fix for this issue.
Posted Dec 09, 2023 - 13:56 GMT
Update
We are continuing to work on a fix for this issue.
Posted Dec 09, 2023 - 13:51 GMT
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 09, 2023 - 13:44 GMT
Update
We are continuing to investigate this issue.
Posted Dec 09, 2023 - 11:50 GMT
Update
We are continuing to investigate this issue.
Posted Dec 09, 2023 - 11:49 GMT
Investigating
We have a problem with some of our systems at the moment.
It means that payments out are not working and payments in are being held in a queue. We're also seeing that some customers are having issues with online card payments when security checks are required.
You may also have issues with seeing your PIN or changing your card settings.
You can still use your card in shops, Apple Pay and Google Pay. You can still withdraw cash.
We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
Posted Dec 09, 2023 - 11:24 GMT
This incident affected: Paying money in, Sending money out, Moving money between accounts, Using your card, Rewards, and Using Third Party Providers.