Online card payments are being declined

Incident Report for Chase UK

Resolved

This incident has been resolved.
Posted 2 years ago. Jun 12, 2023 - 17:00 BST

Update

We are continuing to investigate this issue.
Posted 2 years ago. Jun 12, 2023 - 14:26 BST

Update

We are continuing to investigate this issue.
Posted 2 years ago. Jun 12, 2023 - 14:23 BST

Update

We are continuing to investigate this issue.
Posted 2 years ago. Jun 12, 2023 - 14:13 BST

Investigating

We have a problem with one of our card systems at the moment.

It means that some online card transactions are being declined.

You might have trouble adding your card to Apple Pay or Google Pay.
.
You can still transfer money in the app. Your Direct Debits and standing orders aren't affected.

We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
Posted 2 years ago. Jun 12, 2023 - 13:19 BST
This incident affected: Using your card.