Payments going out are held in a queue

Incident Report for Chase UK

Resolved

This incident has been resolved.
Posted Jun 15, 2026 - 23:24 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 15, 2026 - 17:59 BST

Update

We are continuing to investigate this issue.
Posted Jun 15, 2026 - 17:58 BST

Update

We are continuing to investigate this issue.
Posted Jun 15, 2026 - 17:22 BST

Investigating

We have a problem with some of our systems at the moment.

This means that any payments you make are being held in a queue. As soon as we've fixed the issue those payments will be made. We're sorry for any problems this causes you. Your card works as normal.

We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
Posted Jun 15, 2026 - 16:13 BST
This incident affected: Sending money out.