We have a problem with some of our systems at the moment.
It means that we’re having trouble loading information into the app. Some customers are also having an issue logging into the app.
This also means that some online card transactions will not work.
Our Support Team are also unable to help with information about your account.
You can still use your card as normal in-store and at cash machines. You can also use digital wallets such as Apple Pay and Google Pay.
We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
Posted Apr 22, 2026 - 20:19 BST
This incident affected: Logging in, Seeing balances and activity, and Contacting us.